We want to make you experience with Julia & Elizabeth as enjoyable as possible. Below are our return policies, shipping times, COM address, etc. If you don't find what you are looking for or you need further assistance, please send us a message or call so we can help you.

QUESTIONS? Please call us toll-free at: 877.480.4774

If you call after hours, or everyone is busy, please leave a message and we will call you back as soon as possible.

BEST WAY TO REACH US:

Please, send us a message;

Your first name:

Email Address:

Please add any comments you have below:

COMs:

PLEASE SEND FABRICS FOR COMS TO:

Julia & Elizabeth

5164 Sue Drive

Carmel, IN 46033



SHIPPING INFORMATION:

Shipping charge: $49 per chair. (USA only)

Using our fabric: 4-6 weeks to ship | Using your fabric: 4-6 weeks from receipt of fabric.

Park Chair Shipping: 5 to 6 weeks to ship from receipt of order.



REFUND, RETURNS & CANCELLATION POLICIES:

All sales are final on custom orders. This merchandise is made to your exact specifications and therefore, we do not accept cancellations, returns or exchanges.

No warranty on fabric.

DAMAGED MERCHANDISE:

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department and we will correct the situation for you.

HOW TO ASSEMBLE YOUR CHAIR:

Bristol Assembly Instructions

Bella Assembly Instructions

Agent Assembly Instructions

Kate, Accord Leather Seating, Mesh-Back Seating, Park, & Marche arrive fully assembled.



FREQUENTLY ASKED QUESTIONS:

More information about the chairs? Please visit the "About Seating" page.